Terms of service

Introduction

By accessing the Website and/or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms.

If you do not accept these Terms, you must not use the Website and you will not be able to purchase products from us. During checkout, you may be required to confirm acceptance (for example, by ticking an “I accept” checkbox).

1. Order Confirmation & Contract Formation

1. Your order constitutes an offer to purchase our product(s).
   
2. All orders are subject to our acceptance.
   
3. A binding contract is formed only when we send you a dispatch confirmation email (the “Dispatch Confirmation”).
   
4. We recommend saving your order confirmation and dispatch confirmation for future reference. Your receipt serves as proof of purchase.
   

We will only be obliged to supply the product(s) specifically confirmed in the Dispatch Confirmation.

2. Pricing, Payment & Security

2.1 Pricing

All prices shown on the Website are displayed in [Currency] and [include/exclude] VAT/sales tax, unless otherwise stated at checkout.

We may update prices, product information, and availability at any time. The price charged will be the price shown at checkout at the time you place your order.

2.2 Payment Methods

You may pay using the payment methods presented at checkout (e.g., Visa, Mastercard, AMEX, Apple Pay, Google Pay, etc.).

Payments are processed by our payment provider(s), such as Stripe and/or PayPal (as applicable). We do not store full payment card details.

2.3 Failed or Rejected Payments

If payment is not received or is reversed, we may cancel your order and/or suspend fulfillment.

3. Promotions & Discount Codes

From time to time, we may run promotions or provide discount codes. Unless stated otherwise:

• Promotions are limited to the period specified.
  
• Discount codes may not be combined.
  
• Returned or cancelled orders may be excluded from promotion eligibility.
  
• We reserve the right to modify, suspend, or cancel promotions where legally permitted.
  

4. Taxes, Duties & International Orders

If your order is shipped to a destination outside [your shipping region, e.g., the EU], you may be charged import duties, customs fees, and local taxes. These charges are set by local authorities and are the customer’s responsibility.

We cannot predict or control these charges and recommend contacting your local customs office for guidance.

5. Delivery, Shipping & Cancellations

5.1 Delivery Times

Estimated delivery times are shown at checkout and/or in your order confirmation. Delivery timeframes are estimates and not guarantees.

5.2 Shipping Partners

We ship via third-party carriers and logistics partners. Title and risk of loss may transfer to you upon delivery, subject to mandatory consumer laws in your jurisdiction.

5.3 Order Cancellations

If you wish to cancel an order, contact us as soon as possible at [support@biorae.com]. If your order has already been dispatched, cancellation may not be possible and you may need to follow the returns process.

6. Returns & Refunds

Our returns policy is described on our Delivery & Returns page: [link/path] and forms part of these Terms.

Unless local consumer law provides otherwise:

• Returns must be initiated within [7] days of delivery.
  
• Products must be returned in unused condition and, where applicable, in original packaging.
  
• Customers are responsible for return shipping costs unless the product is defective or incorrect.
  

Refunds are issued to the original payment method after inspection of the returned item(s), within a reasonable time.

Hygiene / Cosmetics Note (if applicable): If your product is considered a hygiene/cosmetic item under local law, additional restrictions may apply to opened/used items.

7. Warranty & Defects

We guarantee that our products are free from manufacturing defects at the time of delivery.

If your product is defective or you received the wrong item, contact us at [support@biorae-labs.com] within [7] days of delivery and include:

• Order number
  
• Description of the issue
  
• Photos (if relevant)
  

Where a defect is confirmed, we may offer a replacement, repair (if applicable), or refund, in line with applicable law.

8. Product Information & Results Disclaimer

We strive to display product images, descriptions, and ingredients accurately. However:

• Product appearance may vary slightly (e.g., packaging updates).
  
• Images are for illustration purposes and may not perfectly reflect the product.
  

Hair-Loss Prevention / Cosmetic Outcomes

Bioraé is intended to support hair and scalp care. Individual results vary depending on factors such as genetics, consistency of use, lifestyle, and underlying conditions.

Unless explicitly stated and legally substantiated on the product page:

• We do not guarantee specific outcomes (e.g., exact regrowth timelines).
  
• Our product is not intended to diagnose, treat, cure, or prevent any disease.
  

If you have a medical condition, are pregnant/nursing, take medication, or have scalp sensitivity, consult a qualified healthcare professional before use.

9. Privacy & Data Protection

We process personal data in accordance with our Privacy Policy: [link/path].

By using the Website and placing an order, you acknowledge that:

• We collect and process data necessary to fulfill your order, provide customer support, prevent fraud, and comply with legal obligations.
  
• Payment processing is handled by third-party providers (e.g., Stripe/PayPal) under their own privacy and security standards.
  

If you are located in the EEA/UK, you may have rights under GDPR (access, rectification, deletion, objection, portability, etc.). Details are provided in our Privacy Policy.

10. Complaints

If you want to make a complaint, contact [support@biorae.com] and provide your order number and the issue details.

If goods are damaged in transit, notify us promptly and retain the packaging where possible, as carriers may require evidence.

11. Limitation of Liability

Nothing in these Terms limits or excludes liability where doing so would be unlawful, including for:

• Death or personal injury caused by negligence
  
• Fraud or fraudulent misrepresentation
  
• Any liability that cannot be excluded under applicable law
  

Subject to the above and to the maximum extent permitted by law:

• Our total liability arising out of or in connection with your purchase is limited to the amount paid for the product(s) in the relevant order.
  
• We are not liable for indirect or consequential losses (including loss of profit, revenue, business, data, or goodwill).
  

12. Website Availability & Use

The Website is provided on an “as is” and “as available” basis. We do not guarantee uninterrupted access or that the Website will be error-free.

You agree not to:

• 
  Misuse the Website (e.g., hacking, introducing malware, scraping at scale, attempting unauthorized access)
  
• Use the Website for unlawful purposes
  
• Infringe our intellectual property or the rights of others
  

We may suspend or restrict access to the Website if we reasonably believe there has been misuse or a breach of these Terms.

13. Intellectual Property

All content on the Website—including text, graphics, logos, product names, images, and design—is owned by or licensed to Bioraé and protected by intellectual property laws.

You may view and use the Website for personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works from, or exploit any content without our prior written consent.

14. User Content (Reviews, Comments, Submissions)

If you submit reviews or other content (“User Content”):

• You confirm you own the rights to it and it is accurate and lawful.
  
• You grant Bioraé a worldwide, non-exclusive, royalty-free license to use, reproduce, publish, adapt, and display that User Content for marketing and operational purposes (e.g., reviews on product pages, ads, email, social).
  

We may remove User Content that violates these Terms or applicable law.

15. Third-Party Links

The Website may contain links to third-party websites. We do not control or endorse third-party sites and are not responsible for their content, policies, or practices.

16. Fraud & Abuse

We reserve the right to cancel orders and/or refuse service where we reasonably suspect fraud, abuse, or unauthorized transactions. Suspected fraud may be reported to relevant authorities.

17. Retention of Title

Where permitted by law, products remain our property until full payment has been received.

18. Force Majeure

We are not liable for delays or failure to perform caused by events beyond our reasonable control, including (without limitation) natural disasters, strikes, supplier disruptions, carrier delays, war, governmental actions, or major outages.

19. Governing Law & Jurisdiction

These Terms are governed by the laws of [Country/State].

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of [City/Country], unless mandatory consumer protection law provides otherwise.

20. Changes to These Terms

We may update these Terms from time to time. The version in force at the time you place your order will apply to that purchase. We encourage you to review this page periodically.

Last updated: [17-02-2026]